ChatCreate

Privacy Policy

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Privacy Policy

We at ChatCreate have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the service experience for our customers. Any privacy concerns should be directed to privacy@chatcreate.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.

Use of personal data

We process all personal data inside the EU. The personal data we process includes name, email and if needed for billing the address, location, IP address, company data and payment methods. Data is only stored as long as needed and you have the right to request a copy or have your data removed from our systems.

We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process personal data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

A ChatCreate user may store or upload into the service their own user data. ChatCreate has no direct relationship with the individuals whose personal data it hosts as part of user data. Each user is responsible for providing notice to its customers and third persons concerning the purpose for which user collects their personal data and how this personal data is processed in or through the service as part of user data.

Cookies

We use automatically collected information and other information collected on the service through cookies and similar technologies to: (i) personalize our service, such as remembering a users’s or visitors’s information so that the user or visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of the service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the service. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

List of sub-processors

  1. Amazon Web Services (AWS) hosting, backups, file storage.
  2. Dialogflow by Google Natural Language Processing.

Please contact our Data Protection Officer if you have any other questions or requests dpo@chatcreate.com